All of our products are backed by our 30-day money-back guarantee starting on the date of receipt of order. If for any reason you are not completely satisfied and would like to return your order, email us at firstname.lastname@example.org within 30 days of receipt of order to request a RA# (Return Authorization Number.) To be eligible for a refund, your return must have the RA # visible on the outer box and be postmarked within 30 days of receipt of order. Ship your package using a trackable shipping method and keep tracking details for your records as we cannot accept responsibility for packages we do not ship. Upon receipt of your return to our warehouse, you will be refunded your full purchase price not including return shipping and handling. Any DVD (other than our Fluidity Beginner, Intermediate and Advanced 30-Day Trial workouts sold with our Ultimate Package) that has been taken out of its plastic wrap is considered final sale and will not be accepted for return. Late returns are not accepted.